Refund policy

Returns & Refunds

We want you to shop with confidence at REISHI Lab. Singapore. Because our products are consumable supplements, we have to follow strict safety and hygiene standards. For this reason, opened products cannot be returned.

What can be returned

We can help if:

  • you received the wrong item

  • your item arrived damaged

  • your item is defective

  • an item is missing from your order

If any of the above happens, please contact us within 48 hours of delivery so we can review the issue promptly.

What cannot be returned

For safety and hygiene reasons, we are unable to accept returns or refunds for:

  • opened or used products

  • products with broken or removed seals

  • change-of-mind purchases

  • orders placed incorrectly by the customer

  • products damaged due to improper handling or storage after delivery

How to request help

Please email us or contact us with:

  • your order number

  • your name

  • photos of the item

  • photos of the outer packaging

  • a brief description of the issue

Once we review your case, we may offer, where appropriate:

  • a replacement

  • store credit

  • a refund to your original payment method

Refunds

If a refund is approved, it will be processed back to your original payment method. Depending on your bank or payment provider, it may take 5 to 14 business days to appear.

Shipping fees are generally non-refundable unless the issue was caused by our error.

Return shipping

If a return is approved, we will provide instructions before anything is sent back.

Please do not return any item without contacting us first.

Need help?

For return or refund enquiries, please contact us at:

Email: hello@reishilab.sg
WhatsApp: +65 89688578
Website: www.reishilab.sg

Please include your order number so we can assist you faster.